Last Updated: 08 October 2024

At NEO LOFTS LONDON, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with us.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Details: Your name, address, email address, and phone number.
• Project Information: Details about your property and loft conversion requirements.
• Financial Data: Payment information when you engage our services.
• Website Usage Data: Information about your visits to our website, including traffic data and other communication data.

 

2. How We Use Your Information

We use your personal information to:

• Provide Services: Process your inquiries, provide quotes, and carry out loft conversion services.
• Communicate: Respond to your questions and keep you updated on your project.
• Improve Our Services: Analyse data to enhance our website and services.
• Marketing (with your consent): Send you information about our services, offers, and events.
• Legal Compliance: Fulfil our legal and contractual obligations.

 

3. Cookies and Tracking Technologies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand how you use our site.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand website usage to improve performance.
• Marketing Cookies: Assist in delivering relevant advertisements.

 

Managing Cookies: You can control cookies through your browser settings. Disabling cookies may affect website functionality.

4. How We Share Your Information

We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., subcontractors, payment processors).
• Legal Authorities: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, sale, or asset transfer.

 

We do not sell or rent your personal information to third parties for marketing purposes.

 

5. Data Security

We take appropriate measures to protect your personal information from unauthorised access, alteration, or disclosure.

Security Measures Include:

• Secure servers and firewalls.
• Encryption of sensitive data.
• Regular security assessments.

 

Please Note: No method of transmission over the internet is entirely secure.

 

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where applicable.
• Objection: Object to processing your personal data for marketing purposes.
• Restriction: Request restriction of processing under certain circumstances.
• Data Portability: Receive your personal data in a structured, commonly used format.

 

To exercise these rights, please contact us using the details below.

 

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

 

8. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

•Email: office@neolofts.co.uk

•Phone: 080 0047 2629

•Address: NEO LOFTS LONDON, 123 Loft Street, London, N1 2AB